Refund policy

Returns & Exchanges

At Heredera, we want you to love your purchase. If you are not completely satisfied, we are happy to assist with eligible returns and exchanges in accordance with the policy below.

Eligible Items

Shoes, handbags, and purses may be eligible for return, exchange, or refund provided they:

* Are unworn and undamaged;
* Are returned in their original packaging;
* Show no signs of outdoor use, scuffing, staining, alterations, misuse, or damage; and
* Are returned within the applicable return period.

Return & Exchange Window

Returns, exchanges, and eligible refunds must be initiated within:

* Lagos Orders: Three (3) days from the date of delivery or collection.
* Outside Lagos Orders: Five (5) days from the date of delivery or collection.

The above timelines apply to voluntary returns and size exchanges and do not affect your statutory rights in relation to defective or incorrectly supplied items.

Size Exchanges

All Heredera footwear is available in European (EU) sizes only, and we do not offer half sizes.

Most styles fit true to size unless otherwise stated in the product description. We encourage customers to consult our size guide or contact our customer service team if uncertain about sizing.

Size exchanges are subject to stock availability. Where your preferred replacement size is unavailable, you may:

* Exchange for another item of equal value;
* Pay the difference for a higher-priced item; or
* Request a refund, provided the item satisfies our return conditions.

Sale Items

All sale, promotional, discounted, clearance, and campaign purchases are final and may not be returned, exchanged, or refunded solely because:

* You changed your mind;
* You selected an incorrect size; or
* You no longer want the item.

This does not affect your statutory rights in relation to defective goods, goods not matching their description, or incorrectly supplied items.

Fashion Jewellery

For hygiene and product protection reasons, fashion jewellery cannot be returned, exchanged, or refunded except where the item is defective or incorrectly supplied.

Defective or Incorrect Items

All products carry a limited warranty period of seven (7) days from the date of delivery or collection.

Defective, damaged, or incorrectly supplied items may be returned, exchanged, or refunded within this period, subject to inspection and verification by Heredera.

This warranty does not cover:

* Normal wear and tear;
* Damage resulting from misuse, negligence, improper care, or accidental damage; or
* Items showing signs of use after delivery or collection.

Return Shipping Costs

Delivery costs associated with returns and exchanges are the responsibility of the customer, except where an incorrect or defective item was supplied by Heredera.

Refund Processing

Approved refunds will be processed to your original payment method or designated bank account within five (5) to seven (7) working days after the returned item has been received, inspected, and approved.

Need Assistance?

For return or exchange enquiries, please contact us via:

* WhatsApp
* Instagram Direct Message
* Email
* The Contact Us page on our website

Our team will be happy to assist you.